Returns & Exchanges

At Textili, we check all items to ensure that they are in perfect condition before sending.

Return Options

  • Exchange
  • Full Refund
  • Please note sale items can not be returned unless faulty.

Return Conditions

  • All refunds will be credited via the same gateway in which your payment was made. Refunds do not include shipping.
  • Returned within 14 days of receivership
  • Sent via a trackable post method
  • Sent with your name clearly marked on your parcel & include your RQ number
  • In their original packaging with all tags intact
  • Not worn, altered, damaged or washed

How Return An Item

  • Simply email us with your request at hello@textili.com.au
  • We will issue you with a RA number (Returns Authority Number)
  • We will then advise further instructions. (Please note: we will not accept any returns without an RA Number.)

Returned items are at the expense of the customer & are non refundable. If requesting an exchange, please provide a suitable sized pre-paid post bag with your return. Your item will be sent to the same address in which you allocated on your original order, unless otherwise stated.

Please note:

  • Textili is not responsible for damaged or lost items returned by customers.
  • Textili has the right to refuse returns that they feel do not meet with our terms & conditions.